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Fully agree with the above, but as stated I did check the user's mailbox (all docs / junk / trash) myself in both recent cases, and could not find the emails.
Good suggestion re. the 'Do accept rule' however there were no rules set either.. :(
I have message tracking activated already - is there a way to track incoming messages with this service?
Feedback response number WEBB93SBYU created by ~Ben Feztoopulader on 01/09/2013